Recover unhappy guests before they become bad reviews
Comping the meal doesn't save the relationship
Your manager comped the table. The guest smiled politely, said "thank you," and left. You never saw them again. And two days later, there's a two-star review that describes the same experience your manager thought they'd resolved. This is the gap between gesture and system. The comp was real. The intention was good. But there was no record, no follow-up, and no mechanism to know whether the guest actually felt recovered — or just felt less bad about leaving. Guest recovery without tracking is hope. Guest recovery with Avantly is a process.
The tracked digital voucher changes the equation
When a guest experience goes wrong, your manager issues a tracked digital voucher through Avantly — right from their phone, in under 60 seconds. The voucher has a unique code tied to the guest, the incident, the location, and the manager who issued it. The guest has a real reason to come back. When they use it, Avantly records the redemption and sends an alert to management. You know the guest came back. You know which location recovered them. You know your recovery rate. That's the difference between a comp and a recovery.
"Comping a meal fixes tonight. Tracking the recovery fixes the business."
FAQ
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Do guests need to download an app to use the voucher?
No. Vouchers are delivered digitally by email and redeemed at locations through a mobile-friendly QR-code / browser link. No app download, no friction.
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What's a typical recovery rate?
We don't publish a benchmark because it varies significantly by restaurant type, location, terms & conditions and how quickly vouchers are issued. What we can tell you is that operators who track recovery rates are in a fundamentally better position than those who don't — because they have data to improve from.
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Can we set an expiry date on vouchers?
Yes. Voucher parameters including expiry date, redemption value, and eligible menu items (if applicable) can be configured at the location level.
