Everything your restaurant group needs to manage community operations

Donation Request Management

Centralized Request Intake

Every donation request across all your locations flows into one intake system. No more location-by-location email threads or managers making solo decisions.

Automated Acknowledgment Workflow

When a request comes in, Avantly sends an automated acknowledgment to the requester. Professional. Consistent. No one gets left waiting for an answer that never comes.

Approval Routing

Requests route to the right decision-maker at the right location. You set the rules. Avantly enforces them.

Donation Fulfillment Tracking

When a donation goes out, it's logged: what was given, to whom, when, which location, and who authorized it. Every time. No exceptions.

Duplicate Prevention

Avantly flags when an organization has already received a donation recently. You won't accidentally give twice — or insult someone by telling them you already donated when they've never heard of you.

ROI Reporting

Track which donations drove reservations, how many community organizations came back as guests, and what your community giving actually cost vs. returned.

Learn more about donation management

Customer Recovery
(Tracked Digital Vouchers)

Issue Vouchers Instantly

When a guest experience goes wrong, your manager can issue a digital voucher in under 60 seconds, right from their phone. No paper. No “we’ll mail something to you.

Unique Tracking Codes

Every voucher has a unique code tied to the guest, the location, the incident, and the manager who issued it. When it’s redeemed, you know.

Limits & Conditions

Set limits on vouchers amounts by user or role. Provide terms & conditions on vouchers issued from expiry dates to redemptions conditions such as location or other parameters.

Recovery Rate Dashboards

See, by location and by month, how many guests your team recovered. Compare locations. Identify patterns. Train to the gaps.

Full Audit Trail

Every comped experience, every voucher issued, every redemption — in one place. Ready for your GM review, your operations meeting, or your investors.

SMS / Manual Reputation Protection

The 10-Minute Window

Research shows that guests who have a bad experience are most likely to post a review within the first 10 minutes after leaving. Avantly's SMS & in-the-moment feedback tool activates in that window.

Private Feedback Channel

Unhappy guests who click the SMS or scan the QRcode link are taken to a private feedback form. They get to vent. You get the information. They don't go to Google.

Sentiment Routing

Guests who report a positive experience are gently redirected to Google, Yelp, or TripAdvisor to leave a review. Guests who report an issue are routed to your internal recovery workflow.

Twilio-Powered Delivery

SMS delivery is powered by Twilio, the same infrastructure used by some of the world's largest customer communication platforms. Your messages land.

Location-Level Reporting

See your feedback data broken down by location. Where are the complaints clustering? Which location is generating the most reviews? Now you know.

Learn more about reputation protection

Multi-Location Management

Single Dashboard, All Locations

One login. Every donation, recovery, and SMS feedback interaction across your entire group. No toggling between systems, no manual consolidation.

Per-Location Visibility

Drill down into any individual location’s data at any time. Give your GMs access to their location’s view. Give your VP of Ops the full picture.

Role-Based Access

Not everyone needs to see everything. Avantly’s role-based access lets you control who can approve donations, who can issue vouchers, and who can see the financial reports.

Consolidated Reporting

Monthly and weekly reports that show your whole operation in one view. What went out, what came back, what needs attention.

Custom Branding

Your guests and community organizations interact with Avantly-powered workflows — but they see your brand. Custom donation intake forms, emails, voucher templates, and SMS messages can all be styled with your restaurant group’s logo, colours, and voice. The technology is ours. The relationship is yours.

What Avantly Is Not

We'd rather tell you what we don't do than have you find out in week three of implementation.

Avantly is not a POS system. We don't replace or deeply integrate with your point-of-sale. Donation fulfillment and voucher redemption are tracked in Avantly — your POS handles the transaction. This is a deliberate architectural choice: POS integrations are where restaurant software goes to die. We'd rather do three things exceptionally well than try to do everything and fail at all of it.

Avantly is not a review management platform. We don't respond to reviews, monitor review platforms, or manage your Google Business Profile. We prevent the bad reviews from getting there in the first place.

Avantly is not a CRM. We're not trying to manage your entire guest database or run email marketing campaigns. We do one thing: manage your community operations workflow.

Avantly is not right for every restaurant. If you operate a single location and you're handling donation requests twice a year, you probably don't need us yet. When the volume picks up, we'll be here.

Frequently asked questions:

Does Avantly work on mobile?

Yes. Your managers can issue vouchers, review donation requests, and check their feedback from any smartphone browser. No app download required.
How long does setup take?

Most restaurant groups are fully operational within 5-7 business days. Founding Partner clients get dedicated onboarding with a target of 3 business days.
Can each location have its own settings?

Yes. Each location can have its own donation intake form, voucher templates, Email & SMS messaging, and approval workflows — all managed from a single group-level dashboard.
What happens to my data?

Your data lives in a secure, Canadian-based cloud environment. We don't sell it, share it, or use it for anything other than running your Avantly platform.
Does Avantly replace my existing feedback tools?

It depends what you're using. For most multi-location operators, Avantly replaces a combination of spreadsheets, email threads, paper vouchers, and third-party review monitoring tools they're barely using. If you have a specific tool you're concerned about, book a 20-minute call and we'll give you an honest answer.

What clients said:

“Most of our time used to be taken up by administrative work whereas now we can focus on building out programs to help our employees.
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Mark Zellers

Director of Human Resources.

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André Garcia

Client Success Manager

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